FAQs

What is the return policy?

What are the shipping options?

  • We can either ship your order via the austrian postal service (www.post.at) or you can place your order online and collect the items in our store. Please check our opening hours before coming. 

Where are you located?

  • We are located at Burggasse 24/1-2, 1070 Vienna. Our Store opening hours are Wednesday - Friday, 15:00-19:00

When will I receive my order?

  • We ship every Friday from Vienna Postal Service. You will receive a shipping number once your order is shipped.

What do I do if I never received my order?

  • Please get in touch with us via space@hfa-studio.com

How do I make sure I order the right size?

  • Please make sure to check out our size guides before your order. Please note that our shirts are unisex but oversized, therefore the shirts are bigger than standard t-shirts.

How do I contact your company if my question isn’t answered here?

  • Please get in toucht via space@hfa-studio.com, we try to get back to you as soon as possible.